Shipping policy

Shipping Policy – Maison Lioré
At Maison Lioré, we know how important fast, reliable shipping is to your shopping experience. Please review our shipping policy for details on how we process and deliver your order.

Shipping Coverage

Countries: We currently ship to the United Kingdom, United States, and Netherlands.
Expansion: We are working on expanding to more countries in the near future.

Shipping Carriers

We ship through trusted courier services, including DHL and FedEx, to ensure your items arrive safely and on time.

Order Processing

Orders are typically processed within 1 business day, excluding weekends and public holidays. During high-demand periods or promotions, processing may take slightly longer. We appreciate your patience.

Shipping Method

We offer a standard shipping option based on your location and the items ordered.

Shipping Rates

We currently offer free shipping to:

• United Kingdom

• United States

• Netherlands

Delivery Times

Estimated delivery time: 6–8 business days (may vary based on location).
Please note: Delays due to weather, customs, or courier issues may occur and are beyond our control.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with your tracking number and courier details.
You can track your package directly through our website’s tracking portal.

For questions, feel free to email us at info@maisonliore.com.

Change of Shipping Address

Need to update your address?
Contact us immediately at info@maisonliore.com. We’ll do our best to make changes before the order is processed, but we cannot guarantee modifications once shipping begins.

Missing or Lost Packages

Missing Items:
If something is missing from your package, notify us within 7 days of delivery at info@maisonliore.com. We’ll investigate and either send a replacement or issue a refund.

Lost Packages:

• With Shipping Protection: If you selected Shipping Protection at checkout, we’ll send a free replacement for lost packages—no questions asked.

• Without Shipping Protection: Customers are responsible for lost packages if Shipping Protection was not selected. We highly recommend opting in for peace of mind.

If you suspect your package is lost, please contact us at info@maisonliore.com for immediate assistance.

Shipping Times & Costs Summary

Maison Lioré – Customer Support
Email: info@maisonliore.com
Phone: +971586314741
Mon–Fri: 8:00 – 20:30
Warehouse: SB Commerce FZE
B41-156, Block B, Sharjah Research Technology and Innovation Park, Sharjah