Privacy policy

Privacy Policy

This Privacy Policy describes how Maison Lioré ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.maisonliore.com (the “Site”) or interact with us in any way (collectively, the “Services”).

By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using the Services.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or other reasons. We will update the “Last updated” date accordingly and post changes on the Site.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Direct Information: such as your name, email address, shipping/billing addresses, phone number, payment details, account login credentials, and any messages or support inquiries you send us.

  • Browsing Data: including IP address, device type, browser type, pages visited, and interactions on our Site—collected via cookies and tracking technologies.

  • Third-Party Sources: such as payment processors (e.g., Shopify Payments), analytics services, and partners helping us run or market our Site.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process orders and provide customer service

  • Manage your account and personalize your experience

  • Send transactional emails (order confirmations, updates, etc.)

  • Communicate promotions or offers (if you opt in)

  • Detect and prevent fraud or misuse

  • Analyze and improve our Site performance and Services

COOKIES & TRACKING

We use cookies and similar technologies to improve your experience, remember your preferences, and understand how visitors use our Site. You can manage cookies via your browser settings.

For more details, visit: Shopify Cookie Policy

DISCLOSURE OF INFORMATION

We may share your information with:

  • Service providers (Shopify, payment processors, shipping partners)

  • Marketing platforms (only if you consent)

  • Legal authorities, if required by law

  • In the event of a business transfer (e.g., merger or sale)

We never sell your personal information.

YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

  • Restrict or object to certain types of processing

To exercise your rights, contact us at info@maisonliore.com.

SECURITY & RETENTION

We take reasonable steps to secure your personal information, but no system is 100% secure. We retain your data only as long as necessary to fulfill the purposes described above or as required by law.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under 16. We do not knowingly collect data from children.

INTERNATIONAL USERS

If you are accessing our Site from outside the EU or UK, please note your data may be processed in countries that may not have the same data protection laws. Where required, we rely on appropriate legal mechanisms for data transfers.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or your data, please email us at:

📧 info@maisonliore.com

Frequently asked questions
What is the return policy?

We stand behind the quality of our products. If something isn’t quite right, you can return any unworn item within 30 days of delivery for a full refund or exchange. Simple, easy, and hassle-free.
When will I get my order?

All orders are delivered within 6–8 business days, no matter where you are in the world. As part of our premium experience, shipping is always free.
What kind of materials do you use?

We select only premium fabrics chosen for their texture, performance, and feel. From ultra-soft blends to breathable staples, our materials ensure lasting wear and luxury from day to night.
How much does shipping cost?

As part of our premium experience, shipping is always free.